Delivery and Returns
What is the cost of delivering my order?
When will the order be dispatched?
Out-of-stock items
Returns
Exceptional items
What is the cost of delivering my order?
There is a standard charge of £3.95 (including VAT) towards postage and packing per UK home delivery address for each order. For BFPO and Channel Islands addresses the charge is £4.50. Overseas deliveries will be charged on an individual basis according to weight, size and country to be delivered to (minimum cost £4.50).
When will my order be despatched?
Once we have received your order we do our best to ensure your goods are despatched from our warehouse within four working days. If you place your order over the weekend or on a public holiday, we will begin processing it on the next working day.
Goods will normally be despatched within four working days. Please allow up to a further three working days for delivery. However, at busy times such as September and October your delivery may take a little longer.
If you have a query regarding delivery of your order, check our FAQs and if this does not answer your query, please email us or call our Customer Services team on 0161 941 2237.
Out-of-stock items
If any of the items you order are out of stock or no longer available after you have placed your order, we will contact you to let you know. If you have ordered several items and only part of the order is unavailable, we will despatch the rest of the goods as normal, and your delivery note will then show the out-of-stock item as ‘to follow’. When stock becomes available it will automatically be sent to you postage free. Where goods are not available in a reasonable period you will be asked to re-order. ‘To follow’ orders may be cancelled by you at any time. For more details, please see our terms and conditions.
Returns
Girlguiding UK Trading Service sells only products that we believe to be of exceptional quality and we hope that you are happy with the items you receive from us.
We understand that there may be situations where you feel unhappy with the items delivered to you and we offer a full refund or exchange policy.
If you are not absolutely satisfied with your purchase, or if you order a garment that proves to be the wrong size, you can return it to us within 28 days of receiving it, provided you have told us within 14 days that you want to return the goods. We will be happy to exchange it, credit your account or provide you with a full refund. Please see our terms for more information about and eligibility for returning goods.
Exceptional items
There are a few items that we are unable to exchange or refund unless they are faulty. These exceptions are:
- goods made to your specifications or which have been personalised for you
- audio or video recordings which have been unsealed by you
- newspapers, periodicals or magazines.
You are responsible for the cost of returning any goods to us for exchange or refund, except in cases of faulty, damaged or wrongly supplied goods.
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